Refund Policy

Notice: We have updated our Refund Policy. Version 2.1, effective September 19, 2026, adds the cases in which the Register itself cancels a registration and refunds you (section 4), and the conditions under which a refund can be made (section 5).

Thank you for your purchase at The Official Register of Color Names Store. Your satisfaction matters to us — and our refund policy is deliberately generous and simple.

1. Your 90-day cancellation right

You may cancel your order within 90 days of the purchase date (the date your order is completed), without giving any reason. Upon cancellation:

  • the registration of your Color Name in The Official Register of Color Names is removed,
  • the dedicated web page for your color is deleted,
  • the issued Color Certificate is no longer valid.

2. How to request a refund

Send us a clear statement that you wish to cancel, together with your order number, using our contact form. That's all we need.

3. How refunds are processed

  • We process your refund within 14 days of receiving your request.
  • The refund goes to the same payment method you used for the purchase (card or PayPal).
  • There are no fees or deductions for refunds.

4. Refunds we initiate

We will also issue a full refund, without you having to ask, if:

  • your order is cancelled because a product was listed at an incorrect price due to a typographical or technical error;
  • your chosen Color Name cannot be registered under our naming rules and no suitable alternative is agreed;
  • the Register cancels the registration before it is published because we and you could not agree on the Color Name or Personal Message, or because resolving a disagreement would be out of all proportion to the fee (RTOC section 13);
  • the Register cancels a published entry under RTOC section 2 (“Serious risk to the Register”) within 12 months of its registration. If such a cancellation happens after 12 months, no refund is issued — by then the service will have been provided for a substantial period — but you will always receive a written explanation.

A full refund issued under this section settles the matter and is your sole remedy in respect of the cancelled registration. This does not affect your statutory rights (section 6).

5. When a refund cannot be made

Every refund under this policy, and under the Store’s or the Register’s terms, is made through the original payment method (card or PayPal), and only where:

  • the payment provider still allows a refund for that payment — providers limit how long after a payment a refund can be issued;
  • applicable law, sanctions, or restrictions on payments to your country, bank, or account do not prevent it.

Where the original payment method is unavailable for one of these reasons, we are not obliged to refund by other means.

6. Your statutory rights

This policy does not limit any rights you have under applicable consumer protection law. For EU consumers: the statutory 14-day withdrawal right for online purchases is fully covered by — and exceeded by — our voluntary 90-day cancellation right.

7. Questions?

If you have any questions about your order, our policies, or require further assistance, please contact us. We are here to help.

We appreciate your business and look forward to serving you again.

Version 2.1 — Effective September 19, 2026.